by cjxpadmin | Feb 26, 2013 | Job Search, This Issue's FEATURE
By Sheena Williams
When most people think of customer service they think of sweating away in a fast food restaurant or maybe sitting on the phone in a cubicle eating Cheetos. That could not be further from the truth!
Customer service is exactly what it sounds like, providing service for customers. When you walk into a business of any type, you expect at the very least to be greeted 
and treated with respect, and rightly so! When you leave said business, you expect to have all of your needs taken care of within reason, and as a customer, you should. Not only should you expect this, you should also be giving this. As a Customer Service Rep, you were hired to make money or solve a problem, not lose money and cause problems. So, we here at CampusJobXpress have a customer service cheat sheet to help you on your way.
- Use Common Sense. You should strive to treat people as you would want to be treated. If you expect someone to do anything they can to make your visit worthwhile, then, you should be willing to do the same. Granted, there are people who are naturally rude, but as an employee, you should do your best not to sink to that level. Continue to smile. It is not worth it losing your job due to a rude or disrespectful
individual. Just take a deep breath and continue to use the Golden Rule where applicable.
- Be Responsive. If someone asks you a question, sends an e-mail or makes a phone call, do your best to answer it or find someone who can give them an answer. You are providing a service that someone wants, and you run the risk of losing business by not providing it. Even if you don’t provide that particular service, you can help them find another department or politely let them know you don’t provide that service at this time.
- Make It Easy To Contact You. It is never remiss for you to make business cards. Maybe you have a specialized service, or maybe you can answer questions or resolve issues with ease. By making yourself easy to contact, you make it easier for people to see you as an expert when something is going wrong. This means more customers and more contacts. It’s a win/win for everyone involved!
- Listen. I cannot stress enough how often I have asked a customer service person, a lawyer, a CEO, or a fast food worker a simple question and an attitude suddenly appears out of nowhere. Keep in mind that not everyone knows the answer to even the most basic things. If they knew these things, they wouldn’t need to come to you. It shouldn’t be a bother to do your job as well as to listen for a few minutes. You may not have the answer, however, you can direct them to where the answer can be found. Listen to the complete problem, repeat it for understanding, and ask questions for clarity, then find a way to solve it. It’s that simple!
- Adapt. As stated above, customers have all sorts of questions. So when they come into your place of business, you need to be open to helping them, however you can. Let them lead and see where they need to go with each interaction you have with them. They may only need a small part to a piece of the puzzle. Don’t try to sell them the whole puzzle. This may be hard if you work on a sales job, so it’s recommended to do as your guidelines dictate, but do them within reason. You will get more repeat business by doing what the customer wants and needs rather than by giving them things they neither need or want.
- Embrace Social Media. LinkedIn, Facebook, and Twitter. All of these things are tools that you need to get get familiar with and
use. If you don’t know how, find a class, a student, a second cousin, maybe even a daughter or grandson (if you’re lucky enough to be a grandparent) to help you navigate your way through the electronic jungle. You can notify people of sales, maybe suggest upcoming events, or just keep them abreast of what’s going on. It’s just another way of making yourself accessible to customers.
- Honor Your Word. Your word should always be your bond. If you tell someone that you are going to do something, then, by all means and by all cost, you should do it. Things do happen, and if you can’t honor your word, then you need to apologize profusely and find a way to rectify the situation as soon as possible. This builds trust with your clientele and it keeps them coming back to conduct more business.
Remember. You are the representative of your company. What you do during your on-the-clock hours directly affects what people think of your company when they are away. Provide customer service, and being polite can go a long way to make everyone feel at ease. It doesn’t matter where you work, customer service is always acceptable and very much needed and appreciated! △
by cjxpadmin | Nov 1, 2012 | November 2012 Magazine, Uncategorized
by Norman Sternfeld
Give The Employer What They Want
The number one goal of a resume is to get you invited for an interview. In order to make this happen, your resume needs to make you look like a great fit for the job being offered. A resume is more than a report card or simply a description of what you’ve done. Think of your resume more as a marketing piece where you are selling yourself as a valuable asset to the company posting the job. Before you write one word, this 
approach will have you asking yourself, “What is it that an employer is looking for in an ideal candidate for this position?” Where you will find the answer to this question will be in the qualifications posted for the job in which you are interested. So, the first step in preparing to write your resume is to carefully consider what you want to say. The most important thing to make sure you say is how you fit the qualifications for the job for which you are applying. The following ideas will help you begin to put your thoughts together.
Matching the Qualifications for a Job
Most job postings will list some qualifications for the job that’s being offered. Usually that will include some amount of experience in that type of work. Many jobs require that you have done the same or similar work elsewhere and that you already know the job, the tools, the technology, and the information necessary to get the job done right away and with little or no training. Some companies only require someone who knows something about the work, has related or transferable skills, some useful knowledge and has shown a good aptitude for learning plus a strong work history. All of this guides you in preparing your resume to make sure that you communicate how your experience has prepared and qualifies you to do the job for which you are applying.
The other qualification often mentioned in job postings is an educational background in the work or field. 
That may mean that you have graduated high school or possess a college degree. An educational background may also mean that you have some relevant vocational or “on-the-job” training. You may have taken classes or training in the field for which you are applying. Think of the classes, courses, workshops, 
books, training, and lessons you have taken worth mentioning to impress the perspective employer with what you know. It will be especially important to mention any certificates you have earned, any licenses, or any specific tools or technologies that you have trained on that has prepared you or qualifies you to do the job.
Key Words
While preparing to write your resume, list the words that are used in describing the qualifications listed for
the job you want. Use those very words as best as you can in describing your own experience. These will likely be the “key words” that the initial screener will look for in determining which resumes get a closer look. The better your resume can match your experience, your education, and your other qualifying factors with the key words that are listed as job qualifications, the more closely your resume will be considered.
The Other Important Qualifications
There are other qualifying factors that may or may not be included in a job posting. There are several qualities that any employer is looking for in a good candidate. Qualities such as reliability, a proven work history, the ability to work with others, and your overall character are important to demonstrate on
your resume. Even if these are not listed as a job requirement, you want to make sure your resume says there is a lot about you qualifying you as a potential employee. A strong showing of these other qualifying factors will make you appear as an excellent applicant.
Proven Success At Work
An employer wants to know that you are a great employee and that you have had success on your past jobs. Success will look like accomplishments and recognition you have achieved along the way. Accomplishments may include promotions you’ve received, levels of responsibilities you have been given, special projects or performance goals for which you’ve been recognized. You will want to make sure you mention these accomplishments in ways that anyone reading your resume would be impressed. You may also want to mention any “outstanding” or “excellent” evaluations you may have received while on a job. You want to communicate that in the past, your work has been so good that others recognized you. This would qualify you as the kind of person that any company would want to consider hiring.
Adaptability And The Willingness To Get Along With Others
Most jobs will require you to work as part of a team or at least with other people. Most jobs also require that each employee is willing to do what’s asked of them and that you are adaptable and flexible. This may include the kind of work you may be asked to do as well as the hours you may be asked to work. They may want you to be willing to learn or be trained in new areas. They may want you to be able to travel or even to relocate. You want to use your resume to make it clear what you are willing and able to do in terms of getting along with all kinds of people as well as your willingness to do what the company wants from an employee they will want to hire.
A Great Character
Job postings will generally not ask that a candidate be a great person and have a strong character, but you can assume that any employer wants employees who are dependable. You may know that you are a good employee and that you’re honest and can be trusted, but the future employer won’t know unless you tell 
them. Employers want to know that you will show up and that your attendance and punctuality have been shown to be outstanding. They want to know that you are mature in your approach to work, that you have a strong work ethic. This means that you value your work, you respect the company, and that you are reliable, dependable and responsible when it comes to work. Be sure, in writing your resume, that you impress upon the future employer that you bring a strong character to your job. Think of the four or five things that describe your strengths of character that you bring to a job. This is what you want the employer to know about you; make sure they are mentioned in your resume.
Your Intentions
Employers want to know that you will stay on the job and that you and the job are a good fit for each other. They want to be sure that the time and cost of training and developing you will be a good investment. It will be wise to mention both in your resume and your cover letter how this position fits for you, your background and interest in this kind of work and that your plans are to have, hold on to and succeed on this job.
Conclusion
Providing a resume that gives the employer an impression that you are right for the job will generally require you to customize every resume you submit. Resume writing is an ongoing process. Rather than having one resume to hand around to all employers you are interested in working for, think of preparing a customized resume for each and every job to which you apply. Always keep a copy of every resume you craft. You will get better with every attempt and you will have a lot of parts to piece together for every opportunity you pursue. Good luck and make yourself look like you were made for that job! Δ
by cjxpadmin | Aug 1, 2012 | August 2012 Magazine, This Issue's FEATURE
Am I Too Old To Change Careers?
You said you want to change your career at this stage of the game? Well, let me tell you that you are never too old.
Today, most of us are finding ourselves having to work much longer than we ever imagined. The days of an early retirement have been thrown out the window, so to 
speak. However, working in our later years provides an opportunity to re-invent ourselves, to re-discover our hidden talents, and to pursue new ventures. This time in our lives gives us the chance to pursue the dreams that were left untapped, those things that we really wanted to do, but couldn’t because you all of a sudden find yourself with a family and obligations. Now, we are much wiser, have a lot of experience, and have gained skills that can be utilized by an employer or by yourself to start your own business. We should, after all, be challenging ourselves.
According to the Kingston Business School, older entrepreneurs are more likely to be successful than their younger counterparts. Why? Because the older we get, we become more confident about our own self-worth and are more aware of our strengths and weaknesses. This is a major advantage over a young person fresh out of college who is pursuing their first career. Working for yourself allows you to become dependent on yourself versus solely relying on others to give you a job.
Even if you aren’t interested in starting your own business, use this time in your life to re-assess your career and identify the areas that you truly enjoyed. Evaluate your life and job experiences and find the direction you want your career to take.
The Colonel Sanders Story has been told so many times. It’s a well known story. Colonel Sanders was 65 years old when he began franchising his infamous chicken. Prior to that, the Colonel was a gas station owner where he fried chicken for weary travelers. This story is often repeated to show that it’s never too late and one is never too old to come up with career changing ideas. However, things were different in the 1930’s. When Colonel Sanders starting serving fried chicken at a Kentucky gas station 80 years ago, he probably didn’t have as many health department hurdles to overcome as that same gas station would today. How do you know what you want to do?
CareerPath.com offers online resources that determines the same answers for free. If someone wants to change careers but is having trouble deciding on a new career path, these online resources can really help. Also, the website will even suggest actual jobs worth applying for.
Always remember that there are ways to transfer the skills you have gained so far into your next career. This is your opportunity to establish your real passions, interests,
strengths and goals into your next career. However, do not forget what you have achieved or accomplished so far. None of it is irrelevant. You are simply building and growing from what you have done, even if you are taking a slightly different direction now. There is a connection there; — you just need to find it.
No one ever stated that we were only allowed one career path. It’s never too late to make a change. Start now. Don’t focus on your age but rather on the skills and experience you are able to offer to others. Empower yourself with this knowledge and pursue your new career path.
Choose a new you! △
“When you’re finished changing, you’re finished.”
~Benjamin Franklin
by cjxpadmin | Aug 1, 2012 | August 2012 Magazine
PREPARING FOR THE INTERVIEW
It’s a known fact that employers hire people they like, people who they can relate to or who they seem are like them somehow. Because of this, first and foremost, be likable and create a good first impression on your interview. P E O P L E get hired — experience alone does not!
The following list can help you prepare for your interview. Pay close attention and give your best interview.
Place and time of interview: make sure you know it! Try to be there early, about 10-15 minutes early. Next, know your interviewer’s full name (the correct pronunciation as well) and his or her title.
Research the company. Learn everything you can about the company you are trying to get into. Learn its principal line of business, locations and yes, even annual sales revenue.
Envision why the hiring manager or the human resource person is interested in your qualifications.
Plan on how this opportunity could impact your immediate situation as well as your long-term career development. What can it do for your family?
Always remember that an interview is a “two-way street.” Know what questions to ask. Insightful questions help both you and the interviewer to see if your relationship will be mutually rewarding.
Realize that the better you understand the opportunity at hand, the more you will be able to communicate your interest in the position. It will also help you ask better questions with regard to the job.
Enthusiastic smile and firm handshake are two things with which to greet your interviewer. Always wear proper attire and always, always put your best foot forward!
CHART OF DO’S AND DON’TS
| SOME DO’S |
SOME DON’TS |
| 1. DO plan to arrive on time or even a few minutes early. |
- DON’T arrive late for a job interview. Late arrivals are never excusable.
|
| 2. DO fill out your application neatly and completely. |
2. DON’T leave any blank spaces and DON’T rely on your resume to do the selling for you. |
| 3. DO greet the interviewer by his/her name using the correct pronunciation of their name. |
3. DON’T mispronounce his/her name. If you are unsure of it, ask the employer to repeat it. |
| 4. DO give the appearance of energy as you walk into the interviewing area. |
4. DON’T stroll into the room lazily. Smile! Firm Handshake! Be genuinely glad to be there. |
| 5. DO wait until you are offered a chair before sitting. |
5. DON’T just sit down before the interviewer. Sit up straight, be alert and look interested. |
| 6. DO be a good listener as well as a good communicator. |
6. DON’T appear bored and disinterested. Pay attention when spoken to and ask questions. |
| 7. DO look a prospective employer in the eye at all times. |
7. DON’T look away during a conversation. Maintaining eye contact shows confidence. |
| 8. DO follow the interviewer’s leads. |
8. DON’T go off on your own tangent. |
| 9. DO make sure that your good points come across to the interviewer in a factual, sincere manner. |
9. DON’T come across as egotistical, but do stress your experience, skills, abilities and achievements. |
| 10. DO always conduct yourself as if you are determined to get the job you are discussing. |
10. DON’T underestimate yourself. Never close the door on opportunity. |
| 11. DO show enthusiasm. |
11. DON’T appear blasé, nonchalant or bored. |
| 12. DO bring along at least 2-3 copies of your resume. |
12. DON’T forget to bring your resume in a neat and presentable manner. |
| 13. DO politely refuse an offer of a cigarette. |
13. DON’T smoke, even if the interviewer does and by no means, DO NOT chew gum! |
| 14. DO explain, whenever possible, any questions asked of you. |
14. DON’T respond with a simple yes or no. Give a good answer without going overboard. |
| 15. DO tell the truth. |
15. DON’T lie. Be truthful and frank. |
| 16. DO be considerate of past or present employers. |
16. DON’T make derogatory remarks of past employers. Not a good idea! |
| 17. DO answer questions politely and completely. |
17. DON’T over-answer. Stay away from politics or controversial issues. |
| 18. DO keep questions about salary and vacations to yourself. |
18. DON’T inquire about salary, vacation, bonuses, etc. on the initial interview. |
This next chart is just a brief reminder of Dressing For Success!
| Women |
Men |
| Conservative dress or suit |
If wearing suit, choose navy, gray or charcoal. |
| Avoid open-toe or sling back shoes |
Black leather shoes, polished please! |
| Conservative jewelry and perfume |
Minimal jewelry and minimal cologne |
| Hair neatly combed and not hanging in face |
Conservative haircut |
Now, it is time to check yourself and give yourself the once over right before your interview.
INTERVIEWING CHECKLIST
| Question |
✔ |
| 1. How is my physical appearance? |
✔ |
| 2. How self-assured and confident do I seem? |
✔ |
| 3. Can I communicate effectively during my interview? |
✔ |
| 4. Can I represent a return on my employer’s total investment in my pay and benefits if I am hired? |
✔ |
| 5. What are some specific examples of my achievements at work? |
✔ |
| 6. How much knowledge of the industry do I have? |
✔ |
| 7. How much do I know about my potential employer’s company? |
✔ |
| 8. Can I demonstrate with concrete examples my maturity and readiness to take on this responsibility? |
✔ |
| 9. Do I have the desire and enthusiasm to learn and grow with this company? |
✔ |
| 10. Am I exhibiting a positive attitude toward management and co-workers? |
✔ |
| 11. Am I demonstrating enough commitment and involvement in doing more than the job requires? |
✔ |
| 12. Do I understand the technical language and practices of the industry? |
✔ |
I hope these tips help you in the preparation of your interview.
Check next month and we will discuss the actual interview process itself and things to remember. Also watch for tips on the particular closing of the interview. △
by cjxpadmin | Aug 1, 2012 | August 2012 Magazine, Job Readiness
Culture at Work
Culture is at work every day and while most people think of culture as a way to distinguish their membership to an ethnic group, they seldom think of it as having an impact at their job or their interviewing process. When you apply to a job, you are automatically giving the impression that you think you would be a good fit within the company. Most 
people only look at the salary and benefits being offered and never stop to think how well they would conform to the potential organization. Questions that you should ask yourself when applying for a job is, “How does the organization treat their employees or how are the employees motivated?” Organizational culture is a system of shared meaning held by members that make it unique from other organizations. In order for you to be successful at a job interview, you need to do your research and find out what kind of culture the company enforces so that you can answer interview questions in a certain way, the correct way. Job satisfaction is directly linked to how well you fit in at your work.
Seven characteristics that define culture at an organization are:
* innovation and risk taking
* attention to detail
* outcome orientation
* team orientation,
* aggressiveness, and
* stability.
Innovation and Risk Taking is the degree to which employees are encouraged to be innovative and to take risks. If you like to take risks at your job or you are very innovative, then, you must find out if the job you are applying to encourages their employees to function in that particular manner.
Attention to Detail is the degree to which employees are expected to exhibit precision, analysis, and to details. If you are a person who likes doing intense research or you love to analyze the logistics and details, then, an organization that motivates their employees to pay attention to detail would be a good fit for you.
Outcome Orientation is the degree to which management focuses on results or outcomes rather than on the processes used to achieve those outcomes. People who pay attention to the big picture or the end result of a project would do well in a company that has strong outcome orientation. People orientation is the degree to which management focuses on your ability to get along with others in the company and with the public. Organizations like Disney and Public Relation companies are known to value this particular characteristic.
Team Orientation is the degree to which work activities are organized around teams, rather than individuals. This
characteristic is where most people fall short because a lot of people are hesitant about working in groups.
Aggressiveness is the degree in which people are motivated to be aggressive and competitive, rather than easy going. People who are not competitive would probably have low job satisfaction versus people who thrive on competition.
Stability is the degree to which organizational activities emphasize maintaining the status quo and contrast to growth. Companies that are high in stability are less open to change and different innovative ideas so beware if you are the type of person who likes to mix things up a little bit.
Applying to different companies should not be a random process because your happiness and satisfaction depend on how well you pick the companies you want to apply to. Some companies are strong in more than one area listed above and some are only strong in one of the characteristics listed so be aware. Your job is to decide what you value and would like to deal with on a daily basis.
If you like companies that value risk taking and innovation or stability or perhaps you prefer team orientation, it is up to you to determine how you would like to function at your work and to find a company that allows and encourages you to do so. Read daily news about the companies you are applying to because that could give you some insight as to how they appear to the public eye.
Another way to find out about the company is to use networking. Never underestimate networking because talking to people who work for potential companies can give you insight that is not shown to the general public. Some companies that have strong organizational cultures are Google, Hewlett Packard, and Dell. The bigger the company, the easier it will be to research what kind of company they are. Remember do your research, know what you want, and know your potential company and employer. △
and treated with respect, and rightly so! When you leave said business, you expect to have all of your needs taken care of within reason, and as a customer, you should. Not only should you expect this, you should also be giving this. As a Customer Service Rep, you were hired to make money or solve a problem, not lose money and cause problems. So, we here at CampusJobXpress have a customer service cheat sheet to help you on your way.
